Outage in Simbase

[External] - Data Service Degradation for New Connections

Resolved Minor
November 28, 2025 - Started 19 days ago - Lasted about 6 hours
Official incident page

Incident Report

A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may encounter issues with new connections. Affected countries: XX

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 11/28/2025 09:00AM

[2025-11-28 08:57:27] - Incident status was updated to "resolved".

Summary: A data service degradation affecting new network interactions has been resolved. The issue primarily impacted new connections, while existing sessions remained unaffected. Service has fully recovered and performance is being monitored.

IDENTIFIED 19 days ago - at 11/28/2025 08:00AM

[2025-11-28 07:55:11] - Incident status was updated to "identified".

Summary: A data service degradation affecting new network interactions is being experienced. Existing sessions are unaffected, but devices may have issues with new connections. The service is currently in recovery, with completion expected soon.

INVESTIGATING 19 days ago - at 11/28/2025 05:00AM

[2025-11-28 04:54:13] - Incident status was updated to "investigating".

Summary: A data service degradation is currently under investigation. The issue primarily affects new network connections, while existing sessions remain unaffected. Technical teams are working to restore full service.

INVESTIGATING 19 days ago - at 11/28/2025 02:40AM

[2025-11-28 02:33:59] - Incident status was updated to "investigating".

Summary: A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may experience issues with new connections. The provider is working to resolve the issue and will provide updates.

INVESTIGATING 19 days ago - at 11/28/2025 02:40AM

A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may encounter issues with new connections.

Affected countries: XX

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