Outage in Simbase

[External] - Internet Connectivity Issues for Mobile Devices

Resolved Minor
December 10, 2025 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

An upstream internet feed problem is causing data session failures and poor device performance. The issue is being investigated. Affected countries: XX

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/10/2025 12:40PM

[2025-12-10 12:24:13] - Incident status was updated to "resolved".

Summary: Firewalls are now stable. Awaiting post-incident review from upstream provider.

MONITORING 7 days ago - at 12/10/2025 10:20AM

[2025-12-10 10:05:13] - Incident status was updated to "monitoring".

Summary: The provider reports that sessions are stabilizing and their internet provider has confirmed firewall stabilization. They will continue monitoring for any issues.

IDENTIFIED 7 days ago - at 12/10/2025 10:00AM

[2025-12-10 09:41:55] - Incident status was updated to "identified".

Summary: An upstream internet feed issue has been detected, potentially causing data session failures or poor device performance. The provider is investigating a firewall problem.

IDENTIFIED 7 days ago - at 12/10/2025 10:00AM

An upstream internet feed problem is causing data session failures and poor device performance. The issue is being investigated.

Affected countries: XX

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