Outage in Simbase
[External] - APN Connection Request Issues
Resolved MajorIncident Report
Investigating problems with new APN connection requests being rejected. Existing connections are not affected. Technical team is working on identifying the root cause and impact. Measures have been taken to reduce the impact.
Affected countries: NL
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/15/2025 11:00AM
[2025-12-15 10:56:02] - Incident status was updated to "resolved".
Summary: The incident is largely resolved, with only minor impacts remaining for a few customers. Full resolution is expected by Wednesday. The immediate cause is known, but the root cause is still under investigation. The situation is considered under control and is being closely monitored.
MONITORING
about 2 months ago - at 12/12/2025 03:20PM
[2025-12-12 15:16:16] - Incident status was updated to "monitoring".
Summary: The root cause of performance issues has been identified and a fix is in progress. Full resolution for all affected customers is expected within the next hour.
INVESTIGATING
about 2 months ago - at 12/12/2025 12:40PM
[2025-12-12 12:36:30] - Incident status was updated to "investigating".
Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.
INVESTIGATING
about 2 months ago - at 12/12/2025 12:40PM
Investigating problems with new APN connection requests being rejected. Existing connections are not affected. Technical team is working on identifying the root cause and impact. Measures have been taken to reduce the impact.
Affected countries: NL
Latest Simbase outages
[External] - Data Session Issues - 2 days ago
[External] - Mobile data connectivity issues - about 1 month ago
[External] - APN Connection Request Issues - about 2 months ago
[External] - 3G Network Signaling Issue - about 2 months ago
[External] - Internet Connectivity Issues for Mobile Devices - about 2 months ago
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