Outage in Simbase

[External] - APN Connection Request Issues

Resolved Major
December 15, 2025 - Started 23 days ago - Lasted 1 day
Official incident page

Incident Report

New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue. Affected countries: NL

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 12/16/2025 04:05PM

This incident has been resolved.

MONITORING 23 days ago - at 12/15/2025 04:20PM

[2025-12-15 16:14:18] - Incident status was updated to "monitoring".

Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.

INVESTIGATING 23 days ago - at 12/15/2025 04:00PM

[2025-12-15 15:52:09] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.

INVESTIGATING 23 days ago - at 12/15/2025 04:00PM

New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue.

Affected countries: NL

Latest Simbase outages

[External] - Mobile data connectivity issues - 4 days ago
[External] - APN Connection Request Issues - 27 days ago
[External] - 3G Network Signaling Issue - 28 days ago
[External] - Internet Connectivity Issues for Mobile Devices - 29 days ago
[External] - Data Service Degradation on Green SIM Profile - about 1 month ago

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