Outage in Simbase

[External] - APN Connection Request Issues

Resolved Major
December 15, 2025 - Started 1 day ago - Lasted 1 day
Official incident page

Incident Report

New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue. Affected countries: NL

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 12/16/2025 04:05PM

This incident has been resolved.

MONITORING 1 day ago - at 12/15/2025 04:20PM

[2025-12-15 16:14:18] - Incident status was updated to "monitoring".

Summary: The reported issue has been resolved as of 17:00. Monitoring continues to ensure stability. The immediate cause has been identified, but further investigation into the root cause is ongoing.

INVESTIGATING 1 day ago - at 12/15/2025 04:00PM

[2025-12-15 15:52:09] - Incident status was updated to "investigating".

Summary: An issue affecting new APN connection requests is under investigation. Existing connections are not impacted. Technical teams are working to determine the root cause and full extent of the problem. Measures have been implemented to reduce the impact. Further updates will be provided.

INVESTIGATING 1 day ago - at 12/15/2025 04:00PM

New APN connection requests are being rejected, potentially affecting mobile data connectivity for IoT devices. Existing connections remain unaffected. Technical teams are investigating and working on resolving the issue.

Affected countries: NL

Latest Simbase outages

[External] - APN Connection Request Issues - 5 days ago
[External] - 3G Network Signaling Issue - 6 days ago
[External] - Internet Connectivity Issues for Mobile Devices - 7 days ago
[External] - Data Service Degradation on Green SIM Profile - 10 days ago
[External] - Mobile Data Service Disruption - 12 days ago

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