Outage in Simon Data
Third Party Outage: AWS - Ongoing
Resolved MinorIncident Report
After additional investigation and monitoring from the previous incident, the following services are listed as degraded until the AWS incident is fully resolved.
Components affected
Simon Data Simon Web App Simon Data Simon Event Trigger Flows Simon Data Pipes Simon Data SyncsNeed to monitor Simon Data outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/21/2025 07:48PM
After our continued monitoring, Simon is considering this issue resolved.
MONITORING
3 months ago - at 10/21/2025 05:26AM
All services are up and back to operational. AWS has resolved the last of the Redshift issues that have been impacting us. Our batch processing is continuing as scheduling and the team is monitoring progress.
IDENTIFIED
3 months ago - at 10/21/2025 02:36AM
Simon continues to monitor the AWS recovery progress. At this time, the AWS Redshift cluster recovery is still outstanding with AWS engineers. Services continue to remain impacted.
IDENTIFIED
3 months ago - at 10/20/2025 09:07PM
Some AWS services are beginning to recover from today's incident, but AWS Redshift continues to experience issues, which impacts Simon AI's segmentation and customer filtering features. We expect these issues to continue for several hours.
IDENTIFIED
3 months ago - at 10/20/2025 01:32PM
After additional investigation and monitoring from the previous incident, the following services are listed as degraded until the AWS incident is fully resolved.
Latest Simon Data outages
Snowflake Data Cloud - Degraded Service - about 1 month ago
Journey Service Degradation - about 2 months ago
Monitoring Meta - about 2 months ago
Audience API performance degraded - 2 months ago
Third Party Outage: AWS - 3 months ago
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