Outage in Simon Data
Intermittent Issues Affecting Support Ticket Submission
Minor
May 22, 2026 - Started 5 days ago
Official incident page
Official incident page
Incident Report
We are investigating an issue affecting the ability to submit and interact with support tickets through the Simon Web App. Customers can continue to respond to existing open tickets via email while we work to resolve the issue. We will provide further updates as more information becomes available.
Components affected
Simon Data Simon Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 05/26/2026 02:48PM
Following some difficulties rolling over to a new Zendesk contract, we are now able to submit and edit tickets in Support Center. We are actively monitoring the issue for any other outstanding failure points.
INVESTIGATING
5 days ago - at 05/22/2026 05:55PM
We are investigating an issue affecting the ability to submit and interact with support tickets through the Simon Web App. Customers can continue to respond to existing open tickets via email while we work to resolve the issue. We will provide further updates as more information becomes available.
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