Outage in Simplero
AI Chat Bot on sites not working
Resolved Minor
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Outage Details
The service we use for chat bot (OpenAI) is currently down. As a result the AI chat bot on sites is currently not working.
Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/07/2025 01:51PM
AI Chat Bot on sites should be working again.
IDENTIFIED
15 days ago - at 05/07/2025 12:56PM
Actually, it was our own boo-boo.
We deleted a team-member who no longer works here from our OpenAI account, but our servers were using credentials associated to their user.
We are changing the credentials right now. Expect everything to be working in 20-25minutes.
IDENTIFIED
15 days ago - at 05/07/2025 12:41PM
The service we use for chat bot (OpenAI) is currently down. As a result the AI chat bot on sites is currently not working.
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