Outage in Sinch
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63843
Resolved MinorIncident Report
Summary AI Generated
Sinch's DI SMS 365 (iSMS) platform experienced potential delays in message delivery for some customers, affecting both mobile terminating and mobile originated traffic as well as delivery receipt notifications. The incident was detected by internal monitoring and lasted approximately 1.7 hours before being resolved. Report Manager access and statistics remained unaffected during the incident.
Ticket Number :: MNOC-63843
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Components affected
Sinch International SMS 365Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/10/2026 04:03PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 04/10/2026 02:26PM
Ticket Number :: MNOC-63843
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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