Outage in Sinch
Delivery Issue Cuba - Cubacel
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues in Cuba on the Cubacel network, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the LATAM region for approximately 17.8 hours from April 18, 2026 00:23 UTC until resolution at 16:00 UTC the same day.
We are currently observing delivery issues in Cuba - Cubacel
Incident Start Time: 2026-04-18 00:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/18/2026 07:09PM
This incident has been resolved.
Incident Start Time: 2026-04-18 00:23 UTC
Incident End Time: 2026-04-18 16:00 UTC
INVESTIGATING
2 days ago - at 04/18/2026 10:40AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/18/2026 06:39AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/18/2026 03:07AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/18/2026 01:20AM
We are currently observing delivery issues in Cuba - Cubacel
Incident Start Time: 2026-04-18 00:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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