Outage in Sinch
WhatsApps sending through API
Major
April 20, 2026 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.
Components affected
Sinch Campaigns API (North America 🇺🇸 / 🇨🇦) Sinch Campaigns API (Europe 🇪🇺) Sinch Campaigns API (France 🇫🇷)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
39 minutes ago - at 04/20/2026 01:44PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 4 hours ago - at 04/20/2026 10:08AM
WhatsApps sendings through web application is working.
INVESTIGATING
about 4 hours ago - at 04/20/2026 10:03AM
Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.
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