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Outage in Sinch

WhatsApps sending through API

Major
April 20, 2026 - Started about 4 hours ago
Official incident page

Incident Report

Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.

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Latest Updates ( sorted recent to last )
IDENTIFIED 39 minutes ago - at 04/20/2026 01:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 hours ago - at 04/20/2026 10:08AM

WhatsApps sendings through web application is working.

INVESTIGATING about 4 hours ago - at 04/20/2026 10:03AM

Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.

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