Outage in Sinch
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64038
Resolved MinorIncident Report
Summary AI Generated
Sinch's DI SMS 365 service experienced delays in delivery of mobile terminating (MT) messages, mobile originated (MO) messages, and delivery receipt (DR) notifications starting at 09:54 GMT on May 2nd, 2026. The incident affected International SMS 365 components while Report Manager access and statistics remained unimpacted. The issue was resolved after approximately 2.1 hours, with service restoration completed by 12:44 GMT the same day.
Ticket Number :: MNOC-64038
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 2026-05-02 09:54 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Components affected
Sinch International SMS 365Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 05/02/2026 12:44PM
This issue has been resolved.
Incident Start Date & Time (GMT) :2nd May 2026 09:54 GMT
Incident End Date & Time (GMT) : 2nd May 2026 10:39 GMT
INVESTIGATING
about 7 hours ago - at 05/02/2026 10:38AM
Ticket Number :: MNOC-64038
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 2026-05-02 09:54 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
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