Outage in Sinch
Delivery Issue Brazil - Algar Telecom
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Algar Telecom network in Brazil, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident affected SMS services in the LATAM region for 3.6 hours from 03:17 UTC to 10:09 UTC on May 19, 2026. The issue was resolved after investigation and monitoring.
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-19 03:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 05/19/2026 10:36AM
This incident has been resolved.
Incident Start Time: 2026-05-19 03:17 UTC
Incident End Time: 2026-05-19 10:09 UTC
INVESTIGATING
about 20 hours ago - at 05/19/2026 08:30AM
We are continuing to investigate this issue.
INVESTIGATING
about 22 hours ago - at 05/19/2026 07:04AM
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-19 03:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Latest Sinch outages
Delivery Issue France - Orange - about 5 hours ago
Delivery Issue Brazil - Vivo - about 11 hours ago
Delivery Issue - Canada - ISP Telecom - about 19 hours ago
Delivery Issue Denmark - 3 - about 23 hours ago
Delivery Issue Colombia - Claro - 4 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
