Outage in Sinch
Delivery Issue - Canada - ISP Telecom
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced delivery issues with SMS services to Canada's ISP Telecom from 09:39 to 10:44 UTC on May 19, 2026. The incident affected SMS short code services in Canada, causing delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts. The service was restored after approximately 1.2 hours.
We are currently observing delivery issues towards Canada - ISP Telecom
Incident Start Time: 2026-05-19 09:39 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Components affected
Sinch SMS - CA - ShortCodeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 05/19/2026 11:13AM
This incident has been resolved.
Incident Start Time: 2026-05-19 09:39 UTC
Incident End Time: 2026-05-19 10:44 UTC
INVESTIGATING
about 19 hours ago - at 05/19/2026 10:05AM
We are currently observing delivery issues towards Canada - ISP Telecom
Incident Start Time: 2026-05-19 09:39 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
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