Outage in Sinch
Delivery Issue France - Orange
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues specifically affecting Orange network users in France, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident impacted SMS services in the EMEA region for approximately 2.3 hours from May 19, 2026 at 22:52 UTC until resolution on May 20, 2026 at 01:21 UTC.
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-05-19 22:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 05/20/2026 01:52AM
This incident has been resolved.
Incident Start Time: 2026-05-19 22:52 UTC
Incident End Time: 2026-05-20 01:21 UTC
INVESTIGATING
about 4 hours ago - at 05/20/2026 01:04AM
We are continuing to investigate this issue.
INVESTIGATING
about 5 hours ago - at 05/19/2026 11:35PM
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-05-19 22:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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