Outage in Sinch
Sinch Engage - Inbox Degradation
Resolved MinorIncident Report
Summary AI Generated
**Sinch Engage – Inbox Degradation** On July 31, 2026, a 47-minute incident affected multiple Sinch Engage accounts where incoming SMS, MMS, and WhatsApp messages were successfully received but failed to appear in the Inbox within The Hub. Messages remained accessible via Detailed Reports throughout the disruption. The issue was resolved by 12:27 UTC with no further action required from users.
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound).
Our team is actively investigating the issue.
Components affected
Sinch The HubTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/31/2026 12:51PM
This incident has been resolved.
Incident Start Time: 2026-07-31 10:36 UTC
Incident End Time: 2026-07-31 12:27 UTC
INVESTIGATING
8 days ago - at 07/31/2026 12:06PM
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound).
Our team is actively investigating the issue.
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