Outage in Sinch
Service Degradation - REST API - US
Resolved MinorIncident Report
Summary AI Generated
Sinch's REST API in the US region experienced a service degradation lasting approximately 18 hours, beginning August 16, 2026 at 17:58 UTC, during which clients faced delayed or failed message deliveries, missing delivery receipts, and intermittent API errors. Issues were resolved by 02:45 UTC on August 17, with monitoring confirming no further problems by 07:39 UTC. The incident was officially closed at 14:34 UTC on August 17.
We are currently experiencing a service degradation affecting REST API in the US region.
Incident Start Time: 2026-08-16 17:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Components affected
Sinch REST - USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/17/2026 02:34PM
This incident has been resolved.
Incident Start Time: 2026-08-16 17:58 UTC
Incident End Time: 2026-08-17 02:45 UTC
MONITORING
5 days ago - at 08/17/2026 07:39AM
We are no longer observing any further issues affecting this service.
Our teams continue to closely monitor the service while the investigation is ongoing.
INVESTIGATING
5 days ago - at 08/17/2026 06:17AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/17/2026 02:03AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/16/2026 11:11PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/16/2026 08:43PM
We are currently experiencing a service degradation affecting REST API in the US region.
Incident Start Time: 2026-08-16 17:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
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