Outage in Sinch
Delivery Issue Philippines - Globe Telecom
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues affecting Globe Telecom in the Philippines on August 21, 2026, lasting approximately 4.5 hours from 07:02 to 11:24 UTC. The incident impacted the SMS APAC component, causing delayed outbound and inbound messages, as well as missing and late delivery receipts. The incident was resolved and closed at 12:31 UTC.
We are currently observing delivery issues in Philippines - Globe Telecom.
Incident Start Time: 2026-08-21 07:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
Components affected
Sinch SMS - APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 08/21/2026 12:31PM
This incident has been resolved.
Incident Start Time: 2026-08-21 07:02 UTC
Incident End Time: 2026-08-21 11:24 UTC
INVESTIGATING
about 16 hours ago - at 08/21/2026 10:03AM
We are continuing to investigate this issue.
INVESTIGATING
about 18 hours ago - at 08/21/2026 08:06AM
We are currently observing delivery issues in Philippines - Globe Telecom.
Incident Start Time: 2026-08-21 07:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
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