Outage in Sinch
Sinch Engage - Web portal degradation
Resolved MinorIncident Report
Summary AI Generated
Sinch Engage / MessageMedia experienced a minor degradation lasting approximately 42 minutes, during which users encountered errors when navigating Account Settings within The Hub portal. The issue affected both EU and APAC environments. Engineering teams investigated and resolved the incident by 15:22 UTC on August 18, 2026.
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings.
The issue is affecting both EU and APAC environments.
Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available.
We are actively investigating and will provide further updates as more information becomes available.
Components affected
Sinch The HubTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/18/2026 03:30PM
This incident has been resolved.
Incident Start Time: 2026-08-18 13:32 UTC
Incident End Time: 2026-08-18 15:22 UTC
INVESTIGATING
3 days ago - at 08/18/2026 02:52PM
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings.
The issue is affecting both EU and APAC environments.
Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available.
We are actively investigating and will provide further updates as more information becomes available.
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