Outage in Sinch
Delivery Issue Guadeloupe - Free Caraibe
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues on the Free Caraibe network in Guadeloupe from August 17 at 21:26 UTC, lasting approximately 11 hours. The incident affected the LATAM SMS component, causing delayed outbound and inbound messages along with missing and late delivery receipts. The issue was resolved by August 18 at 09:16 UTC.
We are currently observing delivery issues in Guadeloupe - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/18/2026 10:59AM
This incident has been resolved.
Incident Start Time: 2026-08-17 21:26 UTC
Incident End Time: 2026-08-18 09:16 UTC
INVESTIGATING
4 days ago - at 08/18/2026 05:20AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 08/18/2026 05:12AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 08/18/2026 02:28AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 08/18/2026 12:04AM
We are currently observing delivery issues in Guadeloupe - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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