Outage in Sinch

Sinch Engage - Bulk Messaging - Degradation

Resolved Minor

September 02, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

On September 2, 2026, Sinch Engage experienced a degradation in its bulk messaging service lasting approximately 1.6 hours, beginning at 09:45 UTC. Customers using The Hub were affected by delayed message delivery through the bulk messaging service. The incident was resolved by 12:09 UTC.

We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers. Impact: Customers may experience delayed messages via the bulk messaging service. Incident Start Time: 2026-09-02 09:45 UTC We are actively investigating and will provide further updates as more information becomes available.

Components affected

Sinch The Hub

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 09/02/2026 12:19PM

This incident has been resolved.

Incident Start Time: 2026-09-02 09:45 UTC
Incident End Time: 2026-09-02 12:09 UTC

INVESTIGATING 3 days ago - at 09/02/2026 11:41AM

We are continuing to investigate this issue and will provide further updates as more information becomes available.

INVESTIGATING 3 days ago - at 09/02/2026 10:49AM

We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.

Impact: Customers may experience delayed messages via the bulk messaging service.

Incident Start Time: 2026-09-02 09:45 UTC

We are actively investigating and will provide further updates as more information becomes available.

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