Outage in Sinch
Service Degradation - Conversation API WhatsApp - BR
Resolved MinorIncident Report
Summary AI Generated
Sinch's Conversation API experienced a WhatsApp message delivery failure in the BR region, preventing clients from delivering WhatsApp messages. The incident lasted approximately 3 hours, from 20:00 UTC on September 3 to 04:04 UTC on September 4, 2026. A fix was implemented and the incident was fully resolved by 05:05 UTC.
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
Components affected
Sinch WhatsAppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 09/04/2026 05:05AM
This incident has been resolved.
Incident Start Time: 2026-09-03 20:00 UTC
Incident End Time: 2026-09-04 04:04 UTC
MONITORING
about 23 hours ago - at 09/04/2026 04:33AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 09/04/2026 02:07AM
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
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