Outage in Sinch
Delivery Issue Brazil - Claro
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues on the Brazil Claro network on September 21, 2026, lasting approximately 22 minutes from 01:19 to 01:41 UTC. The incident affected the LATAM SMS component, causing delayed outbound and inbound messages, as well as missing and late delivery receipts. The incident was resolved and closed at 02:10 UTC.
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-21 01:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/21/2026 02:10AM
This incident has been resolved.
Incident Start Time: 2026-09-21 01:19 UTC
Incident End Time: 2026-09-21 01:41 UTC
INVESTIGATING
2 days ago - at 09/21/2026 01:32AM
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-21 01:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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