Outage in Sinch
Service Degradation – Calling – AP-Southeast-1
Resolved MajorIncident Report
Summary AI Generated
Sinch experienced a major service degradation in the AP-Southeast-1 region on September 22, 2026, lasting approximately 2.5 hours (04:50–07:23 UTC). The incident affected In-app Calling, PSTN, Video Calling, and SIP Trunk, causing delayed or failed call attempts for customers in the region. A fix was implemented and the incident was fully resolved by 08:36 UTC.
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
Components affected
Sinch Data Calling Sinch Phone Calling (PSTN) Sinch Video Calling Sinch SIP TrunkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/22/2026 08:36AM
This incident has been resolved.
Incident Start Time: 2026-09-22 04:50 UTC
Incident End Time: 2026-09-22 07:23 UTC
MONITORING
1 day ago - at 09/22/2026 08:15AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
1 day ago - at 09/22/2026 07:09AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 09/22/2026 05:40AM
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
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