Outage in Singlewire Software
Visitor Aware - Desktop Print Helper automatic badge printing Impacted
Resolved Major
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Outage Details
Visitor Aware is currently experiencing an issue with badges not being automatically printed through the Desktop Print Helper app. This impacts version 2.1.3 of Print Helper and 12.2.6 of the web portal. The team is investigating the issue.
Components affected
Singlewire Software Visitor AwareLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/17/2025 04:57PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 09/17/2025 04:56PM
With the release of version 12.2.6 last night, an update to the format of our visitor and student badges caused an error with current and previous Desktop Print Helper Versions (2.1.3 and previous). This resulted in certain dashboard updates to fail, and caused badges to not print automatically when using Desktop Print Helper to process print jobs. This change has been reverted so that Desktop Print Helper continues to work with version 12.2.6.
To address this, we will update the badge formatting fix so that it is compatible with previous Desktop Print Helper versions.
INVESTIGATING
4 days ago - at 09/17/2025 02:33PM
Visitor Aware is currently experiencing an issue with badges not being automatically printed through the Desktop Print Helper app. This impacts version 2.1.3 of Print Helper and 12.2.6 of the web portal. The team is investigating the issue.
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