Outage in Singlewire Software

Visitor Aware - service disruption due to cloud provider incident

Resolved Minor
October 20, 2025 - Started 11 days ago - Lasted about 5 hours
Official incident page

Incident Report

Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage. We are monitoring the situation and will update when we learn more.
Components affected
Singlewire Software Visitor Aware

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/21/2025 12:16AM

This incident has been resolved.

MONITORING 11 days ago - at 10/20/2025 11:22PM

Our cloud provider is reporting that their service has recovered. While there may be some increased latency, we believe service should be back to normal soon. We'll continue to monitor for the next hour.

MONITORING 11 days ago - at 10/20/2025 07:31PM

We are monitoring the situation and will update when we learn more.

INVESTIGATING 11 days ago - at 10/20/2025 07:28PM

Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage.

We are monitoring the situation and will update when we learn more.

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