Outage in Singlewire Software
Visitor Aware - service disruption due to cloud provider incident
Resolved MinorIncident Report
Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage.
We are monitoring the situation and will update when we learn more.
Components affected
Singlewire Software Visitor AwareTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 10/21/2025 12:16AM
This incident has been resolved.
MONITORING
10 months ago - at 10/20/2025 11:22PM
Our cloud provider is reporting that their service has recovered. While there may be some increased latency, we believe service should be back to normal soon. We'll continue to monitor for the next hour.
MONITORING
10 months ago - at 10/20/2025 07:31PM
We are monitoring the situation and will update when we learn more.
INVESTIGATING
10 months ago - at 10/20/2025 07:28PM
Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage.
We are monitoring the situation and will update when we learn more.
Latest Singlewire Software outages
Channel Delivery Slowdowns and Failures - 13 days ago
Emergency Calling Integration Errors - about 1 month ago
Visitor Aware Impacted - about 2 months ago
Emergency Calling Integration Errors - 2 months ago
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