Outage in Siteimprove

Support Services Outage - Customers are unable to start a Live Chat

Resolved Minor
March 29, 2022 - Started over 3 years ago - Lasted about 12 hours
Official incident page

Incident Report

We’re currently experiencing a service disruption. The 'Live Chat' option located in the " ? " launcher that's located in the bottom right hand side of the platform is unavailable. Our Software Development Team is working to identify the root cause and implement a solution.
Components affected
Siteimprove Support Services

Need to monitor Siteimprove outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/30/2022 08:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 03/29/2022 07:47PM

We’re currently experiencing a service disruption. The 'Live Chat' option located in the " ? " launcher that's located in the bottom right hand side of the platform is unavailable.

Our Software Development Team is working to identify the root cause and implement a solution.

Latest Siteimprove outages

Siteimprove Platform Login Errors - about 1 month ago
Degraded Performance: Analytics / Usability - Data Delay - 3 months ago
Platform –Login Issues for Some Users - 7 months ago
Platform – Outage - 8 months ago
Slight Delays in Crawl Start Times - 8 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook