Outage in Siteimprove

Support Services Outage - Customers are unable to start a Live Chat

Resolved Minor
March 29, 2022 - Started almost 4 years ago - Lasted about 12 hours
Official incident page

Incident Report

We’re currently experiencing a service disruption. The 'Live Chat' option located in the " ? " launcher that's located in the bottom right hand side of the platform is unavailable. Our Software Development Team is working to identify the root cause and implement a solution.
Components affected
Siteimprove Support Services

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 03/30/2022 08:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 4 years ago - at 03/29/2022 07:47PM

We’re currently experiencing a service disruption. The 'Live Chat' option located in the " ? " launcher that's located in the bottom right hand side of the platform is unavailable.

Our Software Development Team is working to identify the root cause and implement a solution.

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