Outage in Siteimprove

Platform Outage - Web & API

Resolved Minor
April 12, 2022 - Started over 3 years ago - Lasted about 11 hours
Official incident page

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Outage Details

We’re currently experiencing a service disruption. Our Software Development Team is working to identify the root cause and implement a solution. Users may be experiencing an inability to access the platform at this time. Next update in 30 minutes.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/12/2022 09:36AM

A fix has been deployed and we’re monitoring to ensure that the Siteimprove Platform and all its integrations are accessible.

Users should now be able to access all modules and integrations.

The next update will be in approximately 60 minutes

MONITORING over 3 years ago - at 04/12/2022 09:24AM

We are continuing to monitor the situation to ensure that the Siteimprove Platform and all its integrations are accessible. We've identified the root cause of the issue that affected the Google My Business integration and we're working on a fix.

The next update will be in 60 min.

MONITORING over 3 years ago - at 04/12/2022 07:48AM

A fix has been deployed and we’re monitoring to ensure that the Siteimprove Platform and its integrations are accessible again.

Users should now be able to access all modules and integrations except Google My Business integration. Please note, that you may need to log out of the platform and log back in again in order to see the fix.

The next update will be in approximately 60 minutes.

IDENTIFIED over 3 years ago - at 04/12/2022 07:04AM

We’ve identified the root cause of the issue and we're working on a fix. Thank you for your continued patience.
The next update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 05:47AM

We are continuing to investigate the issue. Another update will be sent out in approximately 60 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 04:44AM

We are continuing to investigate the issue. Another update will be sent out in approximately 60 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 03:44AM

We are continuing to investigate the issue and are making progress. Another update will be sent out in approximately 60 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 02:44AM

We are continuing to investigate the issue and are making progress. Another update will be sent out in approximately 60 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 02:14AM

We are continuing to investigate the issue. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 01:44AM

We are continuing to investigate the issue. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 01:13AM

We are continuing to investigate the issue and are making progress. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 12:44AM

We are continuing to investigate the issue and are making progress. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/12/2022 12:14AM

We are continuing to investigate the issue and are making progress. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/11/2022 11:43PM

We are continuing to investigate the issue. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/11/2022 11:13PM

We are continuing to investigate the issue. Another update will be sent out in approximately 30 minutes.

INVESTIGATING over 3 years ago - at 04/11/2022 10:47PM

We’re currently experiencing a service disruption.

Our Software Development Team is working to identify the root cause and implement a solution.

Users may be experiencing an inability to access the platform at this time.

Next update in 30 minutes.

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