Outage in Siteimprove

Siteimprove Platform Login Errors

Resolved Major

October 28, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com, my2, and my2.us. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.

Components affected

Siteimprove Platform

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/28/2025 05:44PM

The issue affecting the logins has been fixed.

We’re sorry for holding you up. If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

MONITORING 4 months ago - at 10/28/2025 04:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 10/28/2025 04:15PM

We have identified the issue affecting logins to the Siteimprove platform (siteimprove.com, my2, and my2.us).

Our Development Team is working on a fix. We will provide an estimated time to resolution as soon as it is available.

We'll continue to keep you updated.

INVESTIGATING 4 months ago - at 10/28/2025 03:53PM

We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com, my2, and my2.us.

Impact:

- Users who are already logged in should not experience disruption unless they log out or their session times out.
- New login attempts may fail.

Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.

We apologize for this inconvenience. We'll continue to keep you updated.

Latest Siteimprove outages

Platform UI Not Rendering - about 2 months ago

Degraded Performance: Analytics / Usability - Data Delay - 5 months ago

Platform –Login Issues for Some Users - 9 months ago

Platform – Outage - 10 months ago

Slight Delays in Crawl Start Times - 10 months ago

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