AWS Service Outage

This incident has been resolved.

Amazon has confirmed that the earlier issue has been resolved.
However, we are still seeing delays in Amazon Performance data being received.

Our engineering team is actively working with Amazon to investigate and expedite a full resolution.

We appreciate your patience and understanding while this is being addressed.

Amazon AWS has confirmed that the issue has been resolved on their side.
For reference, see the AWS Status page: https://health.aws.amazon.com/health/status

A backlog of Amazon performance reports remains on our side. We are actively monitoring and processing these reports to ensure normal operations are fully restored.

We are continuing to monitor for any further issues.

Amazon continues to work on mitigating the issue on their end.
You can monitor their official status page for updates: https://health.aws.amazon.com/health/status


We are actively monitoring the situation while awaiting a full resolution from Amazon.

We are still experiencing delays in Amazon Performance data being received due to the ongoing incident. Data is continuing to process, albeit more slowly than usual.

Some users may notice slower performance when loading analysis grids; this can often be resolved by refreshing the page.

A few users have encountered intermittent “Internal 500” errors. If this occurs, please try again after a short interval.

We hope Amazon will resolve the underlying issue soon to restore normal service levels.

AWS experienced a major outage at around 3 AM EST, centered on the US-East-1 region.
The disruption impacted a wide range of major apps, websites, and services globally.
The outage lasted roughly three hours, with most services now reported as fully mitigated.
AWS Status page: https://health.aws.amazon.com/health/status

Our platform is fully operational for all clients.

Performance data has already begun to recover automatically, and any processes waiting for daily data will resume as soon as the data becomes available.
Our teams continue to monitor the situation closely to ensure there is no further impact.