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Outage in SKUtrak

Data Collection Delays - Tesco SKUtrak service impacted

Minor
September 16, 2026 - Started 15 days ago

Incident Report

We're currently seeing intermittent delays in Tesco data updating in SKUtrak. The source Tesco reports are being made available later than usual and at inconsistent times, which can cause the most recent day's Tesco data to arrive late or temporarily read a day behind. We're actively monitoring this and looking to adjust the timing of our data collection to pick the reports up as soon as they become available. In the meantime, we'd recommend referring to Tesco data up to the previous day. We'll update here as the situation improves.

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Latest Updates ( sorted recent to last )
IDENTIFIED 8 days ago - at 09/22/2026 02:38PM

This issue is still ongoing. Tesco's source reports are continuing to be made available later and at less consistent times than usual, which can leave the most recent day's Tesco data arriving late or temporarily reading a day behind.

To help you plan around it: Tesco data normally finishes updating in SKUtrak by around midday (UK time), with collection typically completing between approximately 09:00 and 11:30. On affected days, a later collection runs into the early afternoon to pick up the delayed report. We'd therefore recommend relying on Tesco data up to the previous day, which is reliably available by around midday.

We're continuing to monitor this closely and adjust the timing of our collection so we pick up the reports as soon as they're released.

We'll update here again as the situation improves.

IDENTIFIED 15 days ago - at 09/16/2026 11:56AM

We're currently seeing intermittent delays in Tesco data updating in SKUtrak. The source Tesco reports are being made available later than usual and at inconsistent times, which can cause the most recent day's Tesco data to arrive late or temporarily read a day behind.

We're actively monitoring this and looking to adjust the timing of our data collection to pick the reports up as soon as they become available. In the meantime, we'd recommend referring to Tesco data up to the previous day. We'll update here as the situation improves.

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