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Outage in SKUtrak

Data Receipt Delays - Co-op SKUtrak service impacted

Resolved Minor
October 22, 2026 - Started 24 days ago - Lasted about 24 hours

Incident Report

We have been advised by Co-op that the sales files for a number of their stores were not received for yesterday’s trading day (21 October). As a result, today’s Co-op data may show lower-than-usual volumes for that day. What this means for you: sales, availability and stock figures for 21 October may read lower than expected across the affected Co-op stores, and any metrics calculated from them may be understated until the data is complete. What is happening: Co-op is investigating with their teams to understand why these files were not received. The affected data will be corrected once the outstanding store files are provided. We will post further updates here as we hear more.

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IDENTIFIED 24 days ago - at 10/22/2026 09:01AM

We have been advised by Co-op that the sales files for a number of their stores were not received for yesterday’s trading day (21 October). As a result, today’s Co-op data may show lower-than-usual volumes for that day.

What this means for you: sales, availability and stock figures for 21 October may read lower than expected across the affected Co-op stores, and any metrics calculated from them may be understated until the data is complete.

What is happening: Co-op is investigating with their teams to understand why these files were not received. The affected data will be corrected once the outstanding store files are provided. We will post further updates here as we hear more.

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