Data Receipt Delays - Co-op SKUtrak service impacted

Co-op have confirmed that the store sales files that were missing for 25 October have now been recovered at their end. The complete data is expected to come through on the next daily update, at which point the understated figures for 25 October will correct to reflect the full day.

What this means for you: Co-op figures for 25 October may still read low until that update completes. All affected data is corrected retrospectively, so no action is needed from your side.

We will confirm here once the corrected data has landed, and will then close this incident.

We have been advised by Co-op that a number of their store sales files were not received overnight. As a result, the most recent day’s Co-op data (25 October) is showing lower than usual on SKUtrak.

Co-op are investigating the cause and assessing recovery, and expect to regenerate the missing files. We will bring the corrected data onto the platform once it has been received.

What this means for you: Co-op figures for 25 October are currently understated, and any metrics calculated from them (for example sales, availability and week-on-week comparisons) may be affected until the data is complete.

We will post further updates here as we hear more from Co-op.