Check if Skylight is down, recent outages, user-reported issues, and outages map.
Skylight is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Skylight status data.
IsDown has tracked 66 incidents since started monitoring Skylight status in August 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Aug 19, 2025
11:08 AM EDT
|
Major | Processing Lag | about 4 hours |
|
Oct 18, 2023
11:22 AM EDT
|
Minor | We are investigating elevated error rates on our data servers | about 2 hours |
|
Aug 28, 2023
02:04 PM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 42 minutes |
|
Aug 21, 2023
02:08 PM EDT
|
Minor | Access Issue for Shared (Invited) Users | about 8 hours |
|
Nov 07, 2022
05:20 PM EST
|
Minor | Data Processing Delay | about 4 hours |
|
Aug 26, 2022
12:29 PM EDT
|
Minor | Problem with Upstream Provider (Heroku) | 6 minutes |
|
Aug 23, 2022
07:38 PM EDT
|
Major | Problem with Upstream Provider (Heroku) | about 3 hours |
|
Jul 22, 2022
03:39 PM EDT
|
Minor | Partial Data Processing Lag | about 1 hour |
|
Jul 10, 2022
12:26 PM EDT
|
Major | Expired Certificates | 38 minutes |
|
Jun 23, 2022
07:02 PM EDT
|
Minor | Data Processing Partial Backlog | 35 minutes |
App is not loading videos or anything. Just spinning indicator like it's loading
App not connecting to server
The app has deleted my calendar then couldn't reconnect to it. I logged out hoping to fix the issue and it won't go passed entering an email on the Wolcome page.
Not letting me check my funds
Skylight app won't open. Error -403 Forbidden
Not loading. Removed, restarted, reloaded… still nothing
Webpage and app is down will not load or allow log I
Having trouble logging in says I need to have the skylight app open and download the app and I already do and my password and login info is correct so I don't understand
App isn’t loading, staying on the home screen, not letting me see my bank account.
App open but nothing loads not even log in screen
On my skylight calendar max it will not connect to skylight server. I’ve retried multiple times and it just shows disconnected and will not reconnect when I touch the refresh symbol.
didn't get my deposit today
I can't access my card or app. I need my card and money
I can't withdrawal from my account
The netspend skylight app is not allowing me to login. Servers are down now
Will not connect to the app or online website. Says url access restricted
My Skylight app has been down since yesterday will not let me login will not even get to the login page. It says error.
It's not letting me use my card or get in to see my account
The app won’t load or let me login
9/26/24 to 10/26/24 is all of sudden blank on my skylight for week and month view from my app. Literally disappeared in front of my eyes. Is this a known issue today?
The service is unavailable for like 30 minutes now
Skylight card won’t be accepted anywhere even though I have $90 on it
Service wont let me log in to check my balance on the app or website
Currently saying that the service is down when I log in. I can access nothing. The app just updated and I can’t make any purchases.
I can’t seem to log into my account, it says there is an error
When I log in .. its saying service unavailable
Phones are not working at all and I haven't been paid
“Service unavailable- we’re working on it, try again soon” message both in browser and app and when you call it just keeps asking you to input your card number then says to call during business hours to speak with a representative as “that action isn’t available”
Says service is unavailable at this moment when I try to log in to my account.
it says service is unavailable
Cannot access to even login, just buffers. Has been like this since at least 12pm
It’s saying the site is not active right now when I call my card it just keeps repeating the steps to put in card in for after I already put the info in and I can’t go online cause it just keeps loading nothing else is happening
Can’t get into banking through phone or app
Can't get in my account online thru the app can't check my balance thru call txt the app or online
website says it is down. Also can't contact by phone or text
| Component | Status |
|---|---|
| Website | OK |
| Data Processing | OK |
| In-app Message Delivery | OK |
| Payment Processing | OK |
Skylight is a comprehensive digital platform offering payment processing, application and website hosting, in-app messaging, and data processing services.
Monitoring Skylight since August 2020
Tracking 8 Skylight services and regions
1 incident in 2025
Number of Incidents
0 issues
Last incident
56 days ago
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Skylight isn't down. You can check Skylight status and incident details on the top of the page. IsDown continuously monitors Skylight official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Skylight is currently operational. You can check Skylight status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Skylight being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Skylight official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Skylight last outage was on August 19, 2025 with the title "Processing Lag"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Skylight and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Skylight is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Skylight's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Skylight with maximum flexibility
IsDown monitors Skylight for major outages. A major outage is when Skylight experiences a critical issue that severely affects one or more services/regions. When Skylight marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Skylight status page for minor outages. A minor outage is when Skylight experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Skylight status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Skylight publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Skylight and all their 8 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Skylight and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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