Outage in Skylight
Problem with Upstream Provider (Heroku)
Resolved MinorIncident Report
Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication. It does not appear to affect all customers uniformly. We are still able to resolve and connect to the site from some locations as of now.
The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation.
Upstream incident: https://status.heroku.com/incidents/2454
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 3 years ago - at 08/26/2022 04:29PM
Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication. It does not appear to affect all customers uniformly. We are still able to resolve and connect to the site from some locations as of now.
The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation.
Upstream incident: https://status.heroku.com/incidents/2454
Latest Skylight outages
Processing Lag - 3 months ago
We are investigating elevated error rates on our data servers - about 2 years ago
Access Issue for Shared (Invited) Users - about 2 years ago
Data Processing Delay - almost 3 years ago
Problem with Upstream Provider (Heroku) - about 3 years ago
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