Outage in Skylight
Problem with Upstream Provider (Heroku)
Resolved Minor
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Outage Details
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Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication. It does not appear to affect all customers uniformly. We are still able to resolve and connect to the site from some locations as of now.
The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation.
Upstream incident: https://status.heroku.com/incidents/2454
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