Outage in Skylight
Problem with Upstream Provider (Heroku)
Resolved MajorIncident Report
Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication.
The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation.
Upstream incident: https://status.heroku.com/incidents/2453
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 08/24/2022 03:00AM
Heroku appears to have resolved the issue, and we have verified that agent authentication has returned to normal. We don't expect significant data loss. That said, if you're not seeing data on your dashboard, we recommend that you restart your app. This should update your authentication token and get things back to normal.
If you still don't see data after an app restart, please reach out to us using in-app support.
MONITORING
over 3 years ago - at 08/23/2022 11:38PM
Problems with an upstream provider (Heroku) have taken down our website as well as agent authentication.
The Skylight collector is still operational and processing data from agents that were already authenticated. We are monitoring the situation.
Upstream incident: https://status.heroku.com/incidents/2453
Latest Skylight outages
Processing Lag - 8 months ago
We are investigating elevated error rates on our data servers - over 2 years ago
Access Issue for Shared (Invited) Users - over 2 years ago
Data Processing Delay - over 3 years ago
Problem with Upstream Provider (Heroku) - over 3 years ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
