Outage in Skylight

Partial Data Processing Lag

Resolved Minor
July 22, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Need to monitor Skylight outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Skylight, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating a "clog" in the data processing pipeline that is causing one of the worker servers to be "stuck". This only affect a portion of the customers. If you are affected, you will see missing data from the Skylight dashboard for the last few hours (which is slowly populating). At this stage, we believe the data is safely received in the queue for processing, and once we resolve the issue that causes the "clog" we will be able to backfill the missing data.
Components affected
Skylight Application
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/22/2022 08:34PM

We have "unclogged" the worker and are "catching up" on the backlog.

INVESTIGATING over 2 years ago - at 07/22/2022 07:39PM

We are investigating a "clog" in the data processing pipeline that is causing one of the worker servers to be "stuck". This only affect a portion of the customers. If you are affected, you will see missing data from the Skylight dashboard for the last few hours (which is slowly populating). At this stage, we believe the data is safely received in the queue for processing, and once we resolve the issue that causes the "clog" we will be able to backfill the missing data.

Latest Skylight outages

We are investigating elevated error rates on our data servers - about 1 year ago
Access Issue for Shared (Invited) Users - over 1 year ago
Data Processing Delay - about 2 years ago
Problem with Upstream Provider (Heroku) - over 2 years ago
Problem with Upstream Provider (Heroku) - over 2 years ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE