Outage in Skylight
Partial Data Processing Lag
Resolved MinorIncident Report
We are investigating a "clog" in the data processing pipeline that is causing one of the worker servers to be "stuck". This only affect a portion of the customers. If you are affected, you will see missing data from the Skylight dashboard for the last few hours (which is slowly populating). At this stage, we believe the data is safely received in the queue for processing, and once we resolve the issue that causes the "clog" we will be able to backfill the missing data.
Components affected
Skylight ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 07/22/2022 08:34PM
We have "unclogged" the worker and are "catching up" on the backlog.
INVESTIGATING
almost 4 years ago - at 07/22/2022 07:39PM
We are investigating a "clog" in the data processing pipeline that is causing one of the worker servers to be "stuck". This only affect a portion of the customers. If you are affected, you will see missing data from the Skylight dashboard for the last few hours (which is slowly populating). At this stage, we believe the data is safely received in the queue for processing, and once we resolve the issue that causes the "clog" we will be able to backfill the missing data.
Latest Skylight outages
Processing Lag - 8 months ago
We are investigating elevated error rates on our data servers - over 2 years ago
Access Issue for Shared (Invited) Users - over 2 years ago
Data Processing Delay - over 3 years ago
Problem with Upstream Provider (Heroku) - over 3 years ago
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