Outage in Slido

Elevated error rates

Resolved Major

January 09, 2024 - Started about 2 years ago - Lasted 24 minutes
Official incident page

Incident Report

We are investigating issues that might be affecting some of our customers. Some interactions with Slido might result in errors. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.

Components affected

Slido slido.com participant app Slido slido.com admin app Slido slido.com API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/09/2024 05:43PM

Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again.

This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at support@slido.com.

MONITORING about 2 years ago - at 01/09/2024 05:36PM

Slido experienced a few minutes of disruption to all parts of the product at 17:18 UTC. This was caused by a restart of our EU database. A fix has been implemented and we are continuing to monitor the situation. We are in touch with our supplier to understand the root cause.

INVESTIGATING about 2 years ago - at 01/09/2024 05:22PM

We are investigating issues that might be affecting some of our customers. Some interactions with Slido might result in errors.
Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.

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