Outage in Slido

Degraded performance

Resolved Major

February 07, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating elevated error rates with Slido which may cause issues with access or performance. Our technical team is actively investigating, and we'll update you here as soon as we have more information. Should you require immediate assistance, please contact support@slido.com. Thank you for your patience.

Components affected

Slido slido.com admin app Slido slido.com API

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/08/2025 01:15AM

This incident has now been resolved. The issue was related to a settings update which impacted our database. We will investigate the root cause behind how this happened and implement steps in order to prevent it happening again in the future. We are sorry for any inconvenience that may have been caused to your meetings and events.

MONITORING 12 months ago - at 02/08/2025 01:05AM

A fix has been implemented and we're monitoring for the results.

IDENTIFIED 12 months ago - at 02/07/2025 11:56PM

We have identified the cause of the issue and have implemented some changes. We will continue monitoring everything closely to ensure Slido returns to normal.

INVESTIGATING 12 months ago - at 02/07/2025 11:04PM

We are investigating elevated error rates with Slido which may cause issues with access or performance. Our technical team is actively investigating, and we'll update you here as soon as we have more information.

Should you require immediate assistance, please contact support@slido.com.

Thank you for your patience.

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