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Outage in Slido

Issue with Google Slides on Windows

Resolved Major
May 21, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating reports from Windows users around presenting within Google Slides. The rest of the service remains unaffected and is operating smoothly. There are no reported issues at this time for Google Slide integration users on Mac OS. Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at support@slido.com. Thank you for your patience as we work through this.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/21/2025 05:40PM

We have now identified the cause of the issue and released a fix.

If you were impacted by this problem, you will need to take a number of steps:

Firstly, please refresh your browser to ensure you have the latest version of the software loaded

Secondly, you will need to remove any poll slides which were created while this issue was active. You can do this by deleting the slide and then re-adding it from the 'existing polls' option in the Slido sidebar.

In case you have any issues with this, please contact support@slido.com and we can walk you through it.

We're sorry for any inconvenience this caused to your meetings today.

INVESTIGATING 8 months ago - at 05/21/2025 05:05PM

We've now confirmed that this is impacting Windows & Mac users. We are still investigating to identify the cause of the issue.

We're sorry for any inconvenience this is causing to your meetings.

INVESTIGATING 8 months ago - at 05/21/2025 04:41PM

We're investigating reports from Windows users around presenting within Google Slides.

The rest of the service remains unaffected and is operating smoothly. There are no reported issues at this time for Google Slide integration users on Mac OS.

Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at support@slido.com.

Thank you for your patience as we work through this.

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