Outage in Slido

Help center articles are not accessible

Resolved Major

August 06, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our Help Center articles are currently not accessible since 14:05 UTC. Other parts of our Community are working without any issues. We've identified that issue is caused by the underlying third-party provider. While we always aim to provide a seamless experience for our customers, this situation is completely owned by our third-party provider and unfortunately, our hands are tied. We hope that your experience won’t be significantly affected by this downtime. If you do need urgent assistance, please reach out to us at support@slido.com. Thank you for your understanding and patience.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/06/2025 05:35PM

All Help Center articles are available and operational since 15:33 UTC. This incident has been resolved.

MONITORING 6 months ago - at 08/06/2025 03:34PM

A fix by our third-party provider has been implemented. We are monitoring our Help Center availability and its performance.

IDENTIFIED 6 months ago - at 08/06/2025 02:47PM

Our third-party provider already identified the issue and a fix is being implemented.

INVESTIGATING 6 months ago - at 08/06/2025 02:37PM

Our Help Center articles are currently not accessible since 14:05 UTC. Other parts of our Community are working without any issues. We've identified that issue is caused by the underlying third-party provider.

While we always aim to provide a seamless experience for our customers, this situation is completely owned by our third-party provider and unfortunately, our hands are tied. We hope that your experience won’t be significantly affected by this downtime. If you do need urgent assistance, please reach out to us at support@slido.com.

Thank you for your understanding and patience.

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