Outage in Smartsheet

In-App Support Chat Delay

Resolved Minor

January 17, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We received some customer reports of the in-app Contact Support chat showing a delay in responding. For immediate help, please navigate to https://help.smartsheet.com/contact to submit a case.

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/17/2025 10:48PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 01/17/2025 07:04PM

We are continuing to investigate an issue with our Support Chatbot service provider.

INVESTIGATING about 2 months ago - at 01/17/2025 06:26PM

We received some customer reports of the in-app Contact Support chat showing a delay in responding. For immediate help, please navigate to https://help.smartsheet.com/contact to submit a case.

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