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Outage in Smartsheet

Unable to Open Newly Created Assets

Resolved Major
January 23, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/23/2025 10:39PM

We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.

INVESTIGATING about 1 year ago - at 01/23/2025 09:36PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/23/2025 09:36PM

We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application

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