Outage in Smartsheet

Unable to Open Newly Created Assets

Resolved Major
January 23, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/23/2025 10:39PM

We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.

INVESTIGATING about 2 months ago - at 01/23/2025 09:36PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 01/23/2025 09:36PM

We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application

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