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Outage in SmartVault

A service incident has been reported

Resolved Minor
April 11, 2022 - Started about 4 years ago - Lasted about 2 hours
Official incident page

Incident Report

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 04/12/2022 12:06AM

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.

MONITORING about 4 years ago - at 04/11/2022 11:28PM

We are continuing to investigate this issue.

IDENTIFIED about 4 years ago - at 04/11/2022 10:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 years ago - at 04/11/2022 10:32PM

We are continuing to investigate this issue.

INVESTIGATING about 4 years ago - at 04/11/2022 10:31PM

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

Latest SmartVault outages

Two Factor Authentication Outage - about 1 year ago
Intermittent Disruption - ISP Outage - over 3 years ago
SmartVault Service Disruption - over 5 years ago
SmartVault Intermittent Disruption - about 6 years ago
Intermittent Delays of SmartVault Upload/Download Notifications - about 6 years ago

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