Outage in SmartVault

SmartVault Intermittent Disruption

Resolved Minor
April 03, 2020 - Started over 4 years ago - Lasted about 2 hours
Official incident page

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Outage Details

The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 04/03/2020 10:57PM

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please contact our Support Team at https://support.smartvault.com.

MONITORING over 4 years ago - at 04/03/2020 09:51PM

Our engineering team has been able to diagnose the issue that caused the intermittent disruption. The service is back up and running, and we are currently monitoring the situation. We are sorry about the impact this Service Disruption had on our customers.

INVESTIGATING over 4 years ago - at 04/03/2020 09:15PM

The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

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