Is SmartVault Down?

This page shows the live SmartVault status so you can confirm in seconds if SmartVault is down.

SmartVault current status

Updated

SmartVault is operational

IsDown pulls data from the official status page every few minutes and collects user-reported SmartVault issues.
Refresh the page to see the latest updates.

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SmartVault user-reported issues in the last 24 hours

This chart displays the number of user-reported SmartVault problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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SmartVault outage history

IsDown has tracked 52 incidents since started monitoring SmartVault downtimes in December 2022. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Apr 23 2025
    Two Factor Authentication Outage

    16 days ago · lasted about 2 hours

    We’re currently experiencing issues with email delivery. Our team is working to resolve this as quickly as possible. Thanks for your patience.

  • Dec 05 2022
    Intermittent Disruption - ISP Outage

    over 2 years ago · lasted 31 minutes

    Due to Internet Service Provider (ISP) outages, the SmartVault Service is experiencing intermittent service interruptions and some of our customers may not be able to access the application at this time. We are working diligently to investigate t...

  • Apr 11 2022
    A service incident has been reported

    about 3 years ago · lasted about 2 hours

    A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

  • Nov 19 2020
    SmartVault Service Disruption

    over 4 years ago · lasted 10 minutes

    We are currently investigating this issue

  • Apr 03 2020
    SmartVault Intermittent Disruption

    about 5 years ago · lasted about 2 hours

    The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those cust...

  • Dec 2022 ...
    IsDown started monitoring SmartVault status

    We've tracked and collected 52 incidents since started monitoring SmartVault status

Sign up and check all outage history

Latest user comments about SmartVault issues

  • B

    Barbara

    When I open my notes, entries are blank.

  • M

    Melanie

    Spins after entering in Logon info.

  • L

    Lisa

    SmartVault Portal

    portal wont load. Main page after sign in

  • D

    DJ

    Won't log me in, stuck on "Loading, please wait...". Tried 2 different computers and phone multiple times, nothing worked.

  • J

    Jason

    Page won't load after sign in

  • E

    Eric

    Stuck on Loading, please wait... after trying to sign in.. has been down all weekend

  • J

    Jane

    not able to log in - keeps saying it is loading

  • E

    ed

    says "loading" after entering signon and password

  • R

    rich

    have not been able to login since yesterday

  • K

    kris

    Can't open the page. Ttried all browsers,

  • L

    Lisa

    Cant log in to main portal .. wont load.

  • D

    David

    Online Components

    It isn't loading and opening to the main page

SmartVault outages in the last 30 days

Number of Incidents

1 issues

Last incident

17 days ago

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Check SmartVault components, services, or regions current status in real-time

Online Components
OK
Desktop Client Components
OK
Third Party Service
OK
Support
OK

Having problems with SmartVault? What can you do?

  1. First, stay calm.

    • We know it's stressful when SmartVault is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the SmartVault outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did SmartVault already acknowledge the issue? And published a status update? (You can find it in the top of the page or in SmartVault status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If SmartVault is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did SmartVault recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about SmartVault status changes?

IsDown offers an easy way to monitor SmartVault with maximum flexibility

Major Outages Notifications

IsDown monitors SmartVault for major outages. A major outage is when SmartVault experiences a critical issue that severely affects one or more services/regions. When SmartVault marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors SmartVault status page for minor outages. A minor outage is when SmartVault experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in SmartVault status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

SmartVault publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors SmartVault and all their 24 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

SmartVault and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

Epic Games https://epicgames.com/
Epic Games user reports
Meta https://meta.com
Meta user reports
Microsoft 365
Microsoft 365 user reports
Facebook https://www.facebook.com/
Facebook user reports
WileyPLUS https://wileyplus.com
WileyPLUS user reports
FACEIT https://www.faceit.com/
FACEIT user reports
Patreon https://patreon.com
Patreon user reports
Justworks https://justworks.com
Justworks user reports
Roblox https://roblox.com
Roblox user reports
Steam https://store.steampowered.com/?l=portuguese
Steam user reports
Adobe https://adobe.com/
Adobe user reports
Unbounce https://unbounce.com/
Unbounce user reports

Frequently Asked Questions

Is SmartVault down today?

SmartVault isn't down. You can check SmartVault status and incident details on the top of the page. IsDown continuously monitors SmartVault official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SmartVault status?

SmartVault is currently operational. You can check SmartVault status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SmartVault outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is SmartVault slow today?

Currently there's no report of SmartVault being slow. Check on the top of the page if there are any reported problems by other users.

How are SmartVault outages detected?

IsDown monitors the SmartVault official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last SmartVault outage?

SmartVault last outage was on April 23, 2025 with the title "Two Factor Authentication Outage"

SmartVault not working for you? How do I know if SmartVault is down?

How can I check SmartVault status and outages?

Why use IsDown to monitor SmartVault instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor SmartVault and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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