Outage in SmartVault

Intermittent Disruption - SmartVault Dashboard

Resolved Minor
October 02, 2019 - Started about 6 years ago - Lasted about 2 hours
Official incident page

Incident Report

The SmartVault Dashboard (Web Portal) is experiencing intermittent service interruptions and some of our customers may not be able to access the Dashboard at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 10/02/2019 10:12PM

The SmartVault Dashboard is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.

IDENTIFIED about 6 years ago - at 10/02/2019 08:40PM

We have located the cause of this issue and are working on implementing a fix. We apologize for any inconvenience this may have caused and appreciate your patience. Please reach out to our Support team at https://support.smartvault.com if you have any questions.

INVESTIGATING about 6 years ago - at 10/02/2019 08:22PM

The SmartVault Dashboard (Web Portal) is experiencing intermittent service interruptions and some of our customers may not be able to access the Dashboard at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

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