Outage in Smarty
Account Management Portal - Login
Resolved MajorIncident Report
Summary AI Generated
Smarty's Account Management Portal experienced login issues for approximately 2.4 hours on September 10, 2026. All product APIs, including address verification, autocomplete, and geocoding, remained fully operational throughout the incident. The issue was resolved with no impact to production API traffic.
We are currently investigating Login issues and hope to have a resolution shortly.
Product APIs are unaffected and fully operational.
Components affected
Smarty Account Management PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/10/2026 10:37PM
The issue has been resolved. The only service that was affected was the Account Management Portal. This incident did NOT affect production traffic to our APIs (address verification, autocomplete, geocoding, etc.)
INVESTIGATING
2 days ago - at 09/10/2026 08:18PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 09/10/2026 08:16PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 09/10/2026 08:14PM
We are currently investigating Login issues and hope to have a resolution shortly.
Product APIs are unaffected and fully operational.
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