Outage in Smokeball USA
Delays with matter creation, finalizing invoices, calendar syncing, and file syncing
Resolved MajorIncident Report
Summary AI Generated
Smokeball experienced a 3.2-hour major incident affecting Billing, Matter Syncing, Calendar Syncing, and File Syncing, with users unable to load finalized invoice PDFs, create new matters, or sync calendar events and files. The team identified the root cause and implemented a fix, with most services recovering by mid-incident, though file syncing delays persisted for some users. All issues were fully resolved following a monitoring period.
We are aware of issues with newly finalized draft invoices not loading the PDF. We are also aware of issues with new matters not creating in the web application. Our team is investigating. Thanks!
Components affected
Smokeball USA Smokeball Billing Smokeball USA File Syncing Smokeball USA Matter Syncing Smokeball USA Calendar SyncingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/08/2026 05:05PM
We have resolved all remaining issues with file syncing. Thank you for your patience.
MONITORING
4 days ago - at 09/08/2026 04:20PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 09/08/2026 03:45PM
We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!
IDENTIFIED
4 days ago - at 09/08/2026 02:54PM
Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.
IDENTIFIED
4 days ago - at 09/08/2026 02:34PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 09/08/2026 01:54PM
We are aware of issues with newly finalized draft invoices not loading the PDF. We are also aware of issues with new matters not creating in the web application. Our team is investigating. Thanks!
Latest Smokeball USA outages
Smokeball Billing Impacted - 9 days ago
Slowness in Smokeball - 23 days ago
Matter overview section not loading in web application - 30 days ago
Trust account transaction delays - about 1 month ago
Finalized invoice PDFs not loading - about 2 months ago
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