Outage in Smokeball USA
Multiple delays with billing platform
Resolved MajorIncident Report
Summary AI Generated
Smokeball Billing experienced a major incident lasting 43 minutes in which users were unable to finalize invoices, view invoices, process payments, or process deposits. The root cause was identified and a fix was implemented, restoring invoice loading functionality. Users whose finalized invoices still did not load were advised to edit and refinalize as a workaround.
We are aware of issues with finalizing invoices, viewing invoices, processing payments, and processing deposits. Our team is investigating. Thanks!
Components affected
Smokeball USA Smokeball BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/25/2026 06:23PM
Finalized invoices should now be loading as expected. If they are still not loading, you can edit and refinalize. Thanks for your patience.
MONITORING
7 days ago - at 09/25/2026 06:15PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 09/25/2026 05:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 09/25/2026 05:42PM
We are aware of issues with finalizing invoices, viewing invoices, processing payments, and processing deposits. Our team is investigating. Thanks!
Latest Smokeball USA outages
Multiple reports not running - 17 days ago
Delays with invoicing - 18 days ago
Smokeball Billing Impacted - 29 days ago
Slowness in Smokeball - about 1 month ago
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