Outage in SMS Magic

DEGRADATION - Delayed Message Processing and Delivery Updates for US DataCenter

Resolved Minor
November 26, 2025 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

ISSUE: Our Support team has identified database performance issue. Engineeering team has been engaged and currently investigating. IMPACT: Customers would see a delay in both incoming as well as outgoing message processing as well as delivery updates. DURATION START TIME: 5PM UTC NEXT UPDATE: 7:00PM UTC
Components affected
SMS Magic Salesforce API SMS Magic Message Delivery Service SMS Magic DLR Sync with Salesforce SMS Magic Incoming Message Sync with Salesforce SMS Magic Incoming messages

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/26/2025 08:13PM

All platform operations are now back to normal.

MONITORING 17 days ago - at 11/26/2025 07:48PM

CURRENT UPDATE:
Issue was identified due to message component failure. This has been recovered and normal processing has been restored.
We are continuing to closely monitor the system.

DURATION
START TIME: 5PM UTC
END TIME: 7:30PM UTC

INVESTIGATING 17 days ago - at 11/26/2025 06:56PM

ISSUE:
Our Support team has identified database performance issue. Engineeering team has been engaged and currently investigating.

IMPACT:
Customers would see a delay in both incoming as well as outgoing message processing as well as delivery updates.

DURATION
START TIME: 5PM UTC

NEXT UPDATE: 7:00PM UTC

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